Terms & Conditions for Online Sales

These Terms and Conditions (Terms), along with our Privacy Policy and Cookies Policy, set out the legal terms and conditions on which we sell products (Products) listed on our online store website shop.sanica.com/uk to you.

Please note that both our main corporate domain sanicauk.com and our e-commerce store shop.sanica.com/uk are owned, operated, and controlled by Sanica Building Materials LTD. References to “we”, “us”, or “our” in these Terms refer to Sanica Building Materials LTD.

Please read these Terms carefully before placing an order. By accessing this Website or placing an order, you agree to be bound by these Terms.

1. Information About Us

1.1 Company Details

Sanica Building Materials LTD is a company registered in England and Wales.
Registered Office & Trading Address: Unit L Stafford Works, Liston Road, Liston, Sudbury, Suffolk, England, CO10 7FN
Company Registration Number: 11063698
VAT Registration Number: GB 284995828
Associated Domains: sanicauk.com (Corporate Website) and shop.sanica.com/uk (Online Shop)

1.2 Contacting Us

Email: [email protected]
Telephone: +44 1787 275980
Written Correspondence: Unit L Stafford Works, Liston Road, Liston, Sudbury, Suffolk, England, CO10 7FN

2. Use of Our Website & Account Registration

2.1 Use of this Website is governed by these Terms and our Privacy Policy.

2.2 To register an account on our Website, you must be at least 18 years of age.

2.3 Each account registration is for a single user only. You are responsible for maintaining the confidentiality of your login details and password.

2.4 We reserve the right to suspend or terminate account registrations if you breach any provision of these Terms.

3. Placing an Order & Contract Formation

3.1 Order Process: The Website guides you through the steps required to place an order. You can review and amend any errors before final submission.

3.2 Order Acknowledgment: After placing an order, you will receive an automated email acknowledging receipt. This acknowledgement does not constitute legal acceptance of your order.

3.3 Contract Formation: Acceptance of your order and formation of the Contract occurs when we send you an email confirming that the Products have been dispatched (Dispatch Confirmation).

3.4 Order Rejection: We reserve the right to decline or cancel an order prior to dispatch for reasons including, but not limited to:

• Product unavailability or stock shortages.
• Inability to obtain payment authorisation.
• Pricing or product description errors on the Website.
• Delivery address restrictions.

If your order is declined after payment has been processed, we will issue a full refund to your original payment method.

4. Installation Advice

To avoid incurring third-party costs (such as plumber, electrician, or builder fees), do not schedule installation until you have received, unpacked, and inspected all Products for damage or missing parts. All Products should be installed by a qualified professional in accordance with relevant UK standards and building regulations.

5. Statutory Right to Cancel (Cooling-Off Period)

5.1 Cancellation Right: As a consumer, you have the legal right to cancel your Contract within 14 days without giving any reason.

5.2 Cancellation Period: The cancellation period ends 14 days after the day on which you (or a third party nominated by you) physically take possession of the Products. If an order is delivered in multiple consignments, the period ends 14 days after physical receipt of the final consignment.

5.3 Notification: To exercise your right to cancel, you must inform us by email at [email protected] or in writing to our trading address prior to the expiry of the 14-day period.

5.4 Refunds: If you cancel a Contract in full during the cooling-off period, we will refund all payments received from you, including standard delivery charges. We may make a deduction from the refund for any loss in value of the Products resulting from unnecessary handling by you beyond what is necessary to establish their nature, characteristics, and functioning.

5.5 Timing of Refund: Refunds will be processed within 14 days of receiving the returned goods, or within 14 days of receiving proof of return dispatch.

6. Returns, Collection Costs & Damaged Goods

6.1 Inspection Upon Delivery: Please inspect all Products promptly upon delivery. If Products arrive damaged, incomplete, or incorrect, please notify Customer Services within 30 days of receipt.

6.2 Return Shipping Costs: Unless a Product is faulty, damaged, or incorrectly supplied, you are responsible for the direct cost of returning the Products to us.

6.3 Collection Service: Where we agree to collect heavy or oversized items on your behalf, we will inform you of the actual collection cost prior to scheduling.

6.4 Return Address:
Sanica Building Materials LTD — Returns Department
Unit L Stafford Works, Liston Road, Liston, Sudbury, Suffolk, England, CO10 7FN

6.5 Faulty Goods: If a Product is confirmed to be faulty or misdescribed, we will provide a full refund or replacement and cover all reasonable return or collection costs in accordance with the Consumer Rights Act 2015.

7. Delivery Terms & Restrictions

7.1 Standard Delivery: Free standard delivery is offered to eligible UK mainland postcodes.

7.2 Delivery Exclusions & Restrictions: We do not deliver to Northern Ireland, the Scottish Highlands, or offshore UK islands. Delivery of heavy or oversized items (such as bathtubs and heavy radiators) is limited to specific eligible mainland postcode regions:

Eligible Heavy Delivery Postcodes: AL, CB, CM, CO, E, EN, HA, IG, IP, LU, MK, N, NW, RM, SG, SS, UB, WD

7.3 Pallet Deliveries (Kerbside Only): Heavy or large items may be delivered on pallets. Pallet deliveries are strictly kerbside only to the nearest accessible point on firm ground at the delivery address. You are responsible for moving the Products safely from the kerbside into your property.

7.4 Failed Deliveries: If no one is available to receive or sign for a palletized delivery on the agreed date, redelivery charges may apply.

7.5 Transfer of Risk & Ownership: Risk of damage to or loss of Products passes to you upon physical delivery to the nominated delivery address. Ownership of Products passes to you once full payment (including delivery charges) has been received and delivery is completed.

8. Pricing & Payment

8.1 Pricing & VAT: All prices are quoted in British Pounds Sterling (£) and include UK VAT where applicable.

8.2 Pricing Errors: If a pricing error occurs on the Website and is obvious and unmistakable, we are not obligated to fulfill orders at the incorrect lower price. We will contact you to confirm whether you wish to proceed at the correct price or cancel.

8.3 Accepted Payment Methods: We accept payment via major credit and debit cards as well as standard digital wallet services:

• Credit & Debit Cards: Visa, MasterCard, Maestro, and American Express.
• Digital Wallets & Fast Checkout: PayPal, Apple Pay, Google Pay, and Amazon Pay.
• Direct Bank Transfer (BACS): Available at checkout or by contacting Customer Services for commercial or bulk order processing. Funds must clear in our account prior to order dispatch.

8.4 Third-Party Financing (Klarna / iwocaPay): Buy Now, Pay Later (BNPL) & Trade Financing:

Depending on customer eligibility and account type, flexible payment options are offered via third-party providers:

• Klarna (Consumer Orders): Offers flexible consumer payment options (e.g., Pay in 3 or Pay in 30 Days). Subject to credit checks and status.
• iwocaPay (Trade & Business Accounts): Offers flexible finance and pay-later terms tailored for trade account holders and commercial buyers.

8.5 Sanica Building Materials LTD acts as a seller and credit broker, not a lender. Third-party financing options (including Klarna and iwocaPay) are subject to separate terms, conditions, age eligibility, and affordability checks by the respective providers. Borrowing more than you can afford or paying late may adversely affect your credit score.

8.6 Payment Security

All online payment transactions are processed through secure, encrypted payment gateways using industry-standard 128-bit/256-bit SSL encryption to ensure your card and account details remain safe and protected against unauthorized access.

9. Limitation of Liability

9.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or negligence.

9.2 Business Losses: We sell Products through this consumer portal for domestic and private use. We accept no liability for loss of profit, loss of business, business interruption, or loss of business opportunity.

9.3 Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.

10. Governing Law & Jurisdiction

These Terms are governed by English law. Any disputes or claims arising in connection with these Terms or the sale of Products shall be subject to the jurisdiction of the courts of England and Wales.