Returns & Refunds
We want you to be happy with your order. You can cancel most orders within 14 days of delivery for any reason under the Consumer Contracts Regulations 2013, and you always have additional rights if an item is faulty under the Consumer Rights Act 2015.
14-Day Right to Cancel
Cancel within 14 days of receiving your order, for any reason
Simple Process
Tell us within 14 days and send the items back. You pay the direct cost of returning them — unless the goods are faulty, damaged or incorrectly supplied, in which case we cover it.
Refund Within 14 Days
We refund all payments received from you within 14 days of receiving the goods back, or proof that you have sent them.
How to Return
Tell Us
Email [email protected], or write to us at the returns address below, within 14 days of receiving your order. A clear statement that you want to cancel is enough — you don't need to give a reason.
Pack the Items
Pack the items securely — in their original packaging where possible — with any accessories and documentation.
Ship Return
Send the items to our returns address below within 14 days of telling us. You pay the direct cost of return unless the goods are faulty, damaged or incorrectly supplied.
Receive Your Refund
We refund you within 14 days of receiving the goods back, or proof that you have sent them. We may deduct for any loss in value caused by handling the goods beyond what is needed to check them.
Return Conditions
- • Items returned within 14 days of delivery
- • Goods handled only as you would in a shop
- • Faulty, damaged or misdescribed items (full refund within 30 days)
- • Returns with proof of purchase
- • Made-to-order, personalised or cut-to-size items
- • Installed or fitted products (unless faulty)
- • Items damaged through use beyond reasonable inspection
- • Hygiene-sealed products where the seal has been broken
Returns Address
Before sending anything back, tell us by email: [email protected]
Heavy or oversized items: where we agree to collect them for you, we tell you the actual collection cost before the collection is booked. Faulty, damaged or incorrectly supplied goods are returned or collected at our cost.
Defective or Damaged Items
Please inspect your order as soon as it arrives, and before any installation. If an item is faulty, damaged, incomplete or not as described, email [email protected] within 30 days of receipt: under the Consumer Rights Act 2015 you can reject it for a full refund within that time, and after 30 days you are entitled to a repair or replacement. We cover all reasonable return or collection costs for faulty goods.